Returns & Exchanges
Returns & Exchanges
At Delta Whiskey Apparel, we want you to be satisfied with your order. If something isn’t right, contact us and we’ll work with you to find the appropriate solution.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible, the item must be in the same condition in which it was received: unworn, unused, unwashed, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
Starting a Return
To request a return, email us at deltawhiskeyapparel@gmail.com.
Please include:
- Your order number
- The reason for the return
- Clear photos if the item arrived damaged, defective, or incorrect
If your return is accepted, we’ll provide the correct return address and shipping instructions. Items sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return resulted from our error. If we provide a return label for a customer-responsibility return, the cost of that label may be deducted from the refund.
We recommend using a trackable shipping service. Delta Whiskey Apparel is not responsible for approved returns that are lost while being shipped back to us.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us immediately at deltawhiskeyapparel@gmail.com.
Include your order number and clear photos showing the problem. We’ll evaluate the issue and work to make it right at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items marked as final sale
- Items that have been worn, washed, used, altered, or damaged after delivery
- Custom or personalized items, unless they arrived damaged, defective, or incorrect
Contact us if you have questions about a specific item before returning it.
Exchanges
We do not process direct exchanges for sizing, color, or preference changes. The fastest way to receive a different item is to request a return and, once it is accepted, place a separate order for the replacement.
Damaged, defective, or incorrect items will be handled through our issue-resolution process.
Refunds
We’ll notify you after receiving and inspecting your return and let you know whether the refund was approved.
Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at deltawhiskeyapparel@gmail.com.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you also have the right to cancel or return your order within 14 days without providing a reason, except where an applicable legal exception applies.
Returned items must be unworn, unused, with any original tags, and in their original packaging. Proof of purchase is required.
Lost, Stolen, or Misdelivered Packages
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location and with other members of your household.
- Check with nearby neighbors or building management.
- Contact the shipping carrier using the tracking number.
- Contact us if you still need assistance.
We’ll help provide tracking information and assist with a carrier investigation when possible. Replacement or reimbursement is not guaranteed for packages confirmed as delivered by the carrier.
Customers are responsible for providing a complete and accurate shipping address during checkout. If an order is returned because the address was incorrect or incomplete, the customer is responsible for any reshipping costs.
Questions
For return, exchange, or refund questions, contact:
Thank you for supporting Delta Whiskey Apparel.