Returns & Exchanges

 

At Delta Whiskey Apparel, we want you to be fully satisfied with your order. If something isn’t right, we’ll work with you to make it right.

Return & Exchange Policy

  • Our return window is 30 days from delivery.
  • Items must be unused, unworn, unwashed, and in original packaging.
  • Please include your order number and reason for return with your item.

Non-returnable items:

  • Gift cards
  • Apparel that has been worn or washed

Refunds

Once your return is received and inspected, we’ll email you with approval or rejection.

  • If approved, a refund will be issued to your original payment method.
  • Processing may take 5–7 business days once completed.

Partial refunds may apply if:

  • An item is not in original condition, damaged, or missing parts not caused by us.
  • The return is requested more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company (posting delays are common).
  3. Contact your bank (processing times may vary).

If you’ve done all this and still don’t see your refund, email us at:
support@deltawhiskeyapparel.com

Sale Items

Only regular-priced items may be refunded. Sale and clearance items are final sale.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange, email:
support@deltawhiskeyapparel.com

Please include your order number and what you’d like in exchange. Once approved, ship your return to:

Delta Whiskey Apparel
9273 W Arabian Dr
Boise, ID 83709 United States

Return Shipping

  • Customers are responsible for return shipping costs (unless the issue was our error).
  • Shipping costs are non-refundable.
  • If your refund is approved, return shipping costs may be deducted.
  • For items over $75, we recommend a trackable shipping method or shipping insurance.

Delivery Issues: Lost, Stolen, or Mis-delivered Packages

We take pride in carefully preparing and shipping your orders. However, once your package is handed off to the carrier (USPS, UPS, FedEx, etc.), it is out of our control.

Important notes:

  • We are not responsible for stolen packages after a carrier marks them “Delivered.”
  • We are not responsible for incorrect or incomplete addresses entered during checkout. If a package is returned due to an address issue, the customer is responsible for reshipment costs.

How to protect your order:

  • Ship to a secure location or PO Box.
  • Request signature-required delivery when possible.
  • Monitor your tracking closely.

If you encounter an issue, contact the carrier directly. We’re happy to provide tracking info and assist with a claim if needed.

Thank you for supporting Delta Whiskey Apparel.